Within 10-12 working days for Next Items
Delivery may take longer in remove or rural areas, during promotion and sales periods or due to natural events.
Please take not that during the exciting Black Friday and festive Christmas seasons, delivery times may be a little longer than what we intially estimated. We truly appreciate your patiernce and understanding during this high demand period.
In order to provide the greatest range of products, some Next and Brand Partner items sold on this website are not stocked in New Zealand and as such we require additional time to deliver these products to you. These items should arrive within approximately 10-12 working days. Next and some Brand Partner item are shipped internationally and will be sent in a separate parcel. Due to Covid-19 impacts and to ensure the safety of both you and our teams, our contact-less delivery service may take longer to get to you after handover to our courier partners for delivery. We thank you for your understanding.
Please note that Next and Brand Partner products purchased cannot be delivered outside of New Zealand at this time.
Amber Rose or By Fairfax & Roberts earrings cannot be returned due to health and safety reasons, unless they are faulty. Faulty earrings can only be refunded if unworn and the labels are still attached.
Please allow 5-7 working days from the time you post your parcel for a refund to be processed by the bank if your earrings are faulty.
Large and oversized items have an additional freight fee. This fee varies by product - please refer to the individual product page to confirm the large delivery fee for a specific item.
When ordering large or oversized items, you will be charged a delivery surcharge for each large or oversized item in your order plus the $12.95 standard delivery fee.
For further details or if you have any questions, please call us toll free on 0508 500 500.
Beauty products cannot be returned unless they are faulty.
Please allow 10-15 working days from the time you post your parcel for a refund to be processed by the bank if your beauty products are faulty.
INTERNATIONAL DELIVERY >