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Returns

 

Our Promise - 30 day money back guarantee plus free delivery* on exchanges.

EziBuy is committed to providing quality products supplied by EziBuy Limited to our customers. If for any reason you are not completely satisfied with any product supplied by EziBuy Limited, please return it to us in original condition within 30 days of receipt and EziBuy Limited will replace it or refund your purchase price using the original payment method.

Our usual returns policy does not apply to personalised products. Click here for details.


How to Return

  • To return product, simply affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post.
    • We will deduct an EziReturns postage fee of $3.00 from your refund or charge it to your next order. There is no need to pay for additional postage.
  • You can also drop your returns directly into one of our retail stores in Albany, Mt Wellington, Palmerston North, Wellington or Christchurch.

Note: Oversized items, personalised items and NEXT are excluded from EziReturns. Please see our Returns Policy for further details.


EziReturns

You can now return or exchange your item for only $3.00 from anywhere in New Zealand. Just affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post. There is no need to pay for additional postage.

  1. Tick

    Complete the returns form below.
  2. Stick

    Apply the pre-printed address label.
  3. Send

    Re-seal and pop into the post. There is no need to pay for additional postage.

If you lose your EziReturns postage sticker, please return your parcel to the address below and apply postage.
 
The Returns Team
EziBuy Distribution Centre
Private Bag 11000
Manawatu Mail Centre
Palmerston North 4442

Our Returns Policy

  • With our 100% satisfaction guarantee, you can return any EziBuy product to us in original condition within 30 days of receipt (excludes personalised gifts).
  • To return NEXT products please post your parcel to one of the above addresses. (EziReturns service does not apply).
  • The items must be in original condition with all labels and swing tags still attached.
  • If you no longer have a copy of the original returns form, please click here to download the online version. Fill in your details and attach it with your returned item(s).
  • To return products, please affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post. There is no need to pay for additional postage.
  • We will deduct an EziReturns postage fee of $3.00 from your refund or charge your next order, when the EziReturns postage sticker has been used.
  • If you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article.
  • If you are returning an item and reordering another item (ie. a different style than you are returning), your return will be credited to the original form of payment and the reorder will be a new transaction.
  • Reorders will be charged the standard or priority delivery rate based on the delivery preference you select when you reorder.
  • To ensure the best possible fulfillment, we recommend that you call us to reserve the styles you require.
  • If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.
  • If the information above is not followed, this may result in delays in processing your return. If followed correctly, returned items will be processed within 5-7 working days.
  • Oversized items, personalised items and NEXT are excluded from EziReturns.
  • Returned articles are insured by us against damage or loss.
  • For your own protection, please do not send cash with your returned parcel.
  • Flat packed items must be returned in original condition.
  • If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0508 500 500.

Retail Stores: You can drop your returns into one of our stores. These are located in Albany, Mt Wellington, Wellington, Palmerston North or Christchurch.

Please note that large and oversized items cannot be returned to stores. If you wish to return an oversized item, please call us for instructions.

Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article. Reorders will be charged the standard or priority delivery rate based on the delivery preference you select when you reorder.


How to Reorder

  • To ensure the best possible fulfillment, we recommend that you call us to reserve the styles you require.
  • If you call, please do not submit a completed reorder form with your return as duplicate orders may occur.
  • Otherwise, please complete the reorder form and send it back with your return.
  • To return, simply affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post. An EziReturns postage fee of $3.00 will be deducted from your refund or charged to your next order. There is no need to pay for additional postage.
  • If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0508 500 500.

Note:

  • Your return will be credited to the original form of payment and the reorder will be a new transaction.
  • Reorders will be charged the standard or priority delivery rate based on the delivery preference you select when you reorder.


Exchanges

  • If you are returning an item for exchange (the same style is being changed for a different size or colour), you will not be charged a delivery fee for your reorder.
  • To exchange an item, complete the reorder form and enclose this with the item you are exchanging. Then simply affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post. An EziReturns postage fee of $3.00 will be charged to your next order. There is no need to pay for additional postage.
  • If you are returning an item(s) for a refund as well as exchanging an item in the same return parcel, the EziReturns postage fee will be deducted from your refund instead of being charged to your next order.

Back orders

If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.

You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.


Waitlist

When an item is not currently available for immediate sale, you may be able to join the waitlist for that product. An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations. Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, EziBuy Limited will then ship it to you and charge you at that time, with no additional delivery cost. If the item still can't be supplied after six weeks you will not be charged and your order of that item will be automatically cancelled. You will receive email confirmation when this happens.


Refunds

Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 0508 500 500. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. You can read this here.


Personalised products

Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.