Refunds and Exchanges
EziBuy is committed to providing quality products supplied by EziBuy Limited to our customers. If for any reason you are not completely satisfied with any product supplied by EziBuy Limited, please return it to us in original condition within 30 days of receipt and EziBuy Limited will replace it or refund your purchase price using the original payment method.
Our usual returns policy does not apply to marketplace products, personalised products, earrings or Beauty. Click here for details.
Outlet styles returns policy - Outlet styles are not able to be returned or exchanged unless they are faulty. Should you not wish to keep your Outlet purchase we recommend you gift to a friend or donate to your favourite charity. If you do return your Outlet style to EziBuy, we will donate it to the Hospice store on your behalf. If the garment is faulty, EziBuy will meet its obligations under the Consumer Guarantees Act.
- To return the product, simply print and complete the returns form here. Affix the EziReturns postage sticker on the return package with the completed form and product inside, then pop it in the post. If you are unable to print the EziReturns sticker please contact our friendly contact centre for further assistance on 0508 500 500.
- For your convenience, you may re-use the packaging that your order arrived in. Simply turn the packaging inside out and attach the EziReturns sticker to the outside of the parcel.
- We will deduct an EziReturns postage fee of $9.95 from your refund or charge it to your next order. There is no need to pay for additional postage.
- You can also drop your returns directly into one of our retail stores in Albany, Mt Wellington, Palmerston North, Wellington, Tauranga or Christchurch.
Note: Oversized items, personalised items, Marketplace Products, NEXT, International orders and Outlet styles are excluded from EziReturns. Please see our Returns Policy for further details.
You can now return or exchange your item for only $9.95 from anywhere in New Zealand. Simply print and affix the EziReturns postage label on the return package and pop this in the post. Additional postage not required.
Complete the returns form below.
Attach the printed return label.
Re-seal and pop into the post..
If you lose your EziReturns postage sticker, please return your parcel to the address below and apply postage.
The Returns Team
EziBuy Distribution Centre
Private Bag 11000
Manawatu Mail Centre
Palmerston North 4442
Our Returns Policy
- With our 100% satisfaction guarantee, you can return any EziBuy product to us in original condition currently within 30 days of receipt (excludes personalised gifts, earrings, Beauty, Marketplace Products and Outlet styles unless faulty).
- To return NEXT products please post your parcel to one of the above addresses. (EziReturns service does not apply). If you no longer have a copy of the original returns form that came with your NEXT product/s, please click here to download the online version.
- The items must be in original condition with all labels and swing tags still attached.
- Protective hygiene sticker must be in place for swimwear returns
- For hygiene reasons, we do not accept returns or exchanges on underwear.
- Plastic hygiene seal must be intact for earring returns. Earrings cannot be returned unless faulty due to health and safety reasons.
- If you no longer have a copy of the original returns form, please click here to download the online version. Fill in your details and attach it with your returned item(s).
- To return products, please affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post. There is no need to pay for additional postage.
- We will deduct an EziReturns postage fee of $9.95 from your refund or charge your next order, when the EziReturns postage sticker has been used.
- If you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article.
- If you are returning an item and reordering another item (ie. a different style than you are returning), your return will be credited to the original form of payment and the reorder will be a new transaction.
- Reorders will be charged the standard or priority delivery rate based on the delivery preference you select when you reorder.
- To ensure the best possible fulfillment, we recommend that you call us to reserve the styles you require.
- If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.
- If the information above is not followed, this may result in delays in processing your return. If followed correctly, returned items will be processed within 5-7 working days.
- Oversized items, personalised items, Marketplace Products, NEXT, earrings, Beauty and Outlet styles are excluded from EziReturns unless faulty.
- Returned articles are insured by us against damage or loss.
- For your own protection, please do not send cash with your returned parcel.
- Flat packed items must be returned in original condition.
- Outlet styles are not able to be returned or exchanged unless they are faulty.
- If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0508 500 500.
Retail Stores: You can drop your returns into one of our stores. These are located in Albany, Mt Wellington, Wellington, Palmerston North, Tauranga or Christchurch.
Please note that large and oversized items cannot be returned to stores. If you wish to return an oversized item, please call us for instructions.
Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article. Reorders will be charged the standard or priority delivery rate based on the delivery preference you select when you reorder.
- We recommend you call us to reserve the styles you want before they sell out.
- If you call, please do not submit a reorder form with your return, as this may cause a duplicate order for you.
- If you choose not to call, simply complete the reorder form and send it back with your return.
- To return, simply print and affix the EziReturns postage label on the return package and pop it in the post. An EziReturns postage fee of $9.95 will be deducted from your refund or charged to your next order. There is no additional postage.
- If you have any concerns with this process, please do not hesitate to call us on 0508 500 500.
- Your return will be credited to the original form of payment. Reorders will be made as new transaction.
- Standard or priority delivery fees apply to all reorders at the time of purchase.
- You will not be charged a delivery fee for your exchange if you are exhanging your item for, the same style in a different size or colour and it is at the same of lesser price you have paid.
- To exchange an item, complete the reorder form and enclose this with the item you are exchanging. Then simply affix the EziReturns postage label on the return package and pop this in the post. You will be charged $9.95 for returning the item to us using EziReturns (or refer here if your original order was paid for using Afterpay or Laybuy). There is no additional postage .
- If you are returning an item(s) for a refund as well as exchanging an item in the same return parcel, the EziReturns postage fee will be deducted from your refund instead of being charged to your next order.
If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.
You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.
When an item is not currently available for immediate sale, you may be able to join the waitlist for that product. An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations. Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, EziBuy Limited will then ship it to you and charge you at that time, with no additional delivery cost. If the item still can't be supplied after six weeks you will not be charged and your order of that item will be automatically cancelled. You will receive email confirmation when this happens.
Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order.
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Our usual returns policy does not apply to earrings. Amber Rose or By Fairfax & Roberts, or any other style earrings cannot be returned due to health and safety reasons, unless they are faulty. Faulty earrings can only be refunded if unworn and/or the labels are still attached.
Please allow 5-7 working days from the time you post your parcel for a refund to be processed by the bank if your earrings are faulty.
Beauty products cannot be returned unless they are faulty.
Please allow 10-15 working days from the time you post your parcel for a refund to be processed by the bank if your Beauty product is faulty.