EziBuy FAQ's

Placing an order

As of 31st March we no longer accept or refund by cheque. There are many other options for payment – please see 1.7 below.

Can I add to my order?

Unfortunately, we are unable to add to an order, as once it has been processed it is closed to ensure efficient processing and delivery.

Can I cancel something from my order?

Unfortunately, we are unable to access your order, as once it has been processed it is closed to ensure efficient processing and delivery. When your order arrives, please send the item that you no longer require back to us, and we will arrange a refund. If the item you wish to cancel is on pre-order, please let us know the style number, and we will cancel this for you. To email us, please click here.

How long will it take for my order to arrive?

Standard US delivery of items purchased through EziBuy Limited is within 5 working days,from receipt of order to US metro areas. Click here for details.

Was the order that I sent through yesterday received?

Once your order is processed, you will receive an email confirmation of your order. If you have not yet received this, please email us, and we will check this for you.

How secure is shopping online with EziBuy?

We use the secure Hosted Payment page solution from Windcave to process online orders. Customers can see their cards being authorised and debited in real time, all in a SSL secure environment. The page enables us to offer customers a safe and speedy online shopping experience. To view DPS' Privacy Policy, please click here.

What methods can I pay by?

When shopping with EziBuy, you can pay by credit or debit card ( Visa and Mastercard).

Please note:

  • When you place an order and pay by credit or debit card a temporary $0.05 pre authorisation charge is held by the bank to ensure the card used is valid. Once the credit or debit card has been checked the $0.05 temporary pre authorisation will be removed by your bank.
  • An authorisation is a two stage process:
    • Stage one is an authorisation which verifies the card is valid and has sufficient funds to complete the transaction. If approved, the authorised amount is held until it is completed, or an expiry time is reached (usually 7 days for Visa and Mastercard and 14 days for AMEX transactions).
    • Stage two is a completed transaction, whereby the completed transaction triggers funds to be transferred from the credit card holder to the merchant. Completions can be processed for the original pre authorised amount or for less than that amount – completions cannot be more that the original authorised amount. The complete transition must be processed within timeframe that the authorisation is held for reached (usually 7 days for Visa and Mastercard and 14 days for AMEX transactions).
  • Debit cards are a handy alternative to credit cards available from your bank. They can be used anywhere the credit card brand (eg. Visa or Mastercard) is accepted but use money from your everyday transaction or savings account.
How do I use a promo code?

Occasionally you may receive a promotional code from us via an email, a catalogue or something we send you by post. You can use the promo code at step 1 of the checkout. Look for the link which says 'Have a promo code?'. Simply click this link, enter your promotional code in the box provided, and click APPLY to add the promotion to your order.

Why isn't my promo code working?

If a promotional code that you have received is not working, firstly check that it has not expired. Secondly, check that it is valid for the particular products in your shopping bag. Some products sold on this website are excluded from certain promotions which discount the price or the delivery fee associated with the product. Examples of this are products from Next at EziBuy, Brand Partner, Breast Cancer Cure merchandise and gift cards. Furthermore, any items with a delivery surcharge (such as large items and personalised products) are excluded from promotions which discount the delivery fee.

 Is there a limit to the number of Fragrance Gift products I can order?

There is a limit of 150mls that can be ordered at one time.


Back to top

Delivery

What are the delivery charges?

Standard delivery to the United States is $9.95 USD delivery is within 7-12 working days. Please note some rural areas or outlying areas such as Alaska, Hawaii may take longer to arrive.

Standard delivery within USA for orders over $200 are FREE .

For more information on delivery please click here.

What happens if I provide an incorrect delivery address?

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. EziBuy is not liable for any costs associated with resending an order due to delivery address details being incorrect.

Why is there a delay in my delivery timefame sometimes?

Shipping may take additional time during sale periods, holidays and extreme weather events.

Logging in, registering and my details

I've forgotten my password. What should I do?

Under the LOGIN drop down on ezibuy.com, please enter your email address and click the 'I have forgotten my password' link.

An email will be sent to you with instructions on resetting your EziBuy password.

How do I log in to your website?

You do need to register on our website to place your first order online. Simply click the LOGIN link at the top of the site, enter your email address OR customer number and password, and submit.

If you cannot remember your password, please enter your email address and click the 'I have forgotten my password' link. An email will be sent to you with instructions on resetting your EziBuy password. If you have entered your email address or customer number and it is not recognised it is possible that your email address is different to the one we have registered for you or that you have not yet registered on the website.

You can register by clicking here. If you are an existing customer please enter your customer number at the top of the form (you can find this on the back of your EziBuy catalogue or on a packing slip from a previous order).

Can I change my address details?

Yes, you can. Simply login to the website, and click on you name at the top of the page then scroll down to MY ADDRESS BOOK. Click the edit link to update your address. To add a new address, click the ADD NEW ADDRESS below you address book. There is no need to call us, as your details will automatically be updated from the website.

How can I unsubscribe from your emails?

To unsubscribe from our marketing emails, click on the 'unsubscribe' link at the bottom of any email. Alternatively, you can contact us here and we will remove your address from our database.

Returns

How long do I have to return items?

We are so proud of our products that if you are not happy with your purchase for any reason, you can return it to us within 30 days for an exchange or refund. For more information on returning items, please click here. Earrings and Outlet styles are not able to be returned or exchanged unless they are faulty. Should you not wish to keep your Outlet purchase we recommend you gift to a friend or donate to your favourite charity. If you do return your Outlet style to EziBuy, we will donate it to the Hospice store on your behalf. If the garment is faulty, EziBuy will meet its obligations under the Consumer Guarantees Act and credit you a refund for the product.

Can I download a returns form online?

If you no longer have a copy of the original returns form, you can download the online version click here . Fill in your details and attach it with your returned good(s).

What is your return policy for Beauty?

Unfortunately, Beauty products are not returnable unless faulty. For more information on returning items, please click here.

Waitlist

What does it mean if my item is on ‘waitlist’?

When an item is not currently available for immediate sale, you may be able to join the waitlist for that item. An item on waitlist is not guaranteed, as availability of waitlisted items will depend on other customers returning those items if they ordered them incorrectly.

Your request for an item that is only available on waitlist will remain on waitlist for a maximum of six weeks. If the item becomes available, EziBuy Limited will ship it to you and charge you at that time. If the item still cannot be supplied after six weeks, you will not be charged and your order of that item will be automatically cancelled.

In terms of delivery charges, if the item on waitlist was ordered among other items that were able to be dispatched straightaway, there will be no further charge for delivery of the item that was on waitlist.

When will I be charged for an item I’ve ordered that is only available on waitlist?

Waitlisted styles are not currently available, but will be sent out to you if they become available within six weeks of you placing your order. You will only be charged if EziBuy can supply the product and we will send an email confirmation to you at that time. If the item still cannot be supplied after six weeks of placing your order, you will not be charged and your order of that item will be automatically cancelled.

In terms of delivery charges, if the item on waitlist was ordered among other items that were able to be dispatched straightaway, there will be no further charge for delivery of the item that was on waitlist.

I have an item on waitlist, when is it due?

Please email us with your customer number and the style number of the item by clicking here and we will let you know.

I have multiple items on waitlist. Is it possible to send my items on waitlist at the same time?

Unfortunately, we are unable to send your waitlist items at the same time. We can however, change the delivery address of an individual waitlist item. Please note that where you have multiple items on waitlist from one order, you will only incur one fee for delivery (if applicable). You will not be charged multiple times for the delivery of multiple waitlisted items from the same order.

Is it possible for my waitlist item to be held until a certain date?

Unfortunately, we are unable to delay the delivery of a waitlist item. We can however, change the delivery address of an individual waitlist item. Please note that where you have multiple items on waitlist from one order, you will only incur one fee for delivery (if applicable). You will not be charged multiple times for the delivery of multiple waitlisted items from the same order.



This is how a waitlist item looks like in the product page:

Hover over the (?) icon and a message will pop up.


Checkout page:

Pre-orders

I have an item on pre-order, when is it due?

Please email us with your customer number and the style number of the item by clicking here and we will let you know.

When will I be charged for an item I’ve ordered that is on pre-order?

You will only be charged for a pre-order item once that item becomes available to send to you. If the item cannot be supplied, you will be notified by email and will not be charged.

In terms of delivery charges, if the item on pre-order was ordered among other items that were able to be dispatched straightaway, there will be no further charge for delivery of the item that was on pre-order.

Is it possible to send my pre-order all at one time?

Unfortunately, we are unable to send your pre-order all together. We can however, change the delivery address of individual pre-orders. Please note that all pre-orders are sent to you at no extra charge for delivery.

Is it possible for my pre-order to be held until a certain date?

Unfortunately, we are unable to delay the delivery of pre-order. We can however, change the delivery address of individual pre-orders. Please note that all pre-order are sent to you at no extra charge for delivery.

What does an item on pre-order look like on EziBuy’s website?

On the EziBuy website the term “Preorder Now” is used for items on pre-order as shown below:

Product page:

Hover over the (?) icon and a message will pop up.


Checkout page:

Sizing

Could you please explain what 1X, 2X, 3X etc sizing means?

The sizing chart for our Sara range is listed below:

  • 1X = 14-16
  • 2X = 18-20
  • 3X = 22-24
  • 4X = 26
What European size am I?

Here is the New Zealand equivalent to European sizes:

  • 36 = 6 (US)
  • 38 = 8 (US)
  • 40 = 10 (US)
  • 42 = 12 (NZ)
  • 44 = 14 (NZ)
  • 46 = 16 (NZ)
  • 48 = 18 (NZ)

Products

Does EziBuy have a maternity range?

Yes, maternity wear is available through our Next at EziBuy range.

What products can you buy from EziBuy?

EziBuy has private womenswear labels - Capture, Emerge and Grace Hill, along with the UK fashion label NEXT, our Brand Partner labels in footwear accessories, lingerie, swimwear, and exclusive European Collections. Sara is a dedicated plus-size offering, along with other plus-size brands such as Deesse, Quayside Plus Size and Isobar Active Plus.

Our menswear range consists of our core Southcape label as well as a fantastic range of casual, corporate and formalwear from Next at EziBuy.

We're now also very pleased to offer a full kidswear range, through our Next at EziBuy label. Shop by age range from newborns through to younger girls and boys, through to older girls and boys. All of our Next at EziBuy children's clothing offers practicality, fashion and great quality at very affordable prices.

We also offer a full range of Beauty products from makeup, to skincare, haircare and fragrance gift sets – all available online only.

In addition there is an extensive range of lingerie, homeware and gift products.

Click & Collect is not available for Brand Partner items.

What if I have received my order and the colour of the product looks different to the image on the website?

While every effort has been made to capture a true likeness to colour, different computer monitors show different variations of a colour and therefore we cannot guarantee an exact matching of product to image. If you are unhappy with your purchase you can return it for a full refund on the purchase price within 30 days – no questions asked. For more information on returning items, please click here.

Why does the colour of my beauty product on the EziBuy website picture differ to the colour of the beauty product I received?

Every effort is made to ensure the colour in the beauty image shown on our website is an accurate representation of the colour of the product, however it may appear different depending on the resolution of the computer screen you are viewing the product on.

Faulty or Incorrect Items

I have been sent the incorrect item. What should I do?

We apologise for any inconvenience this has caused you. Please contact us at your earliest convenience via email, or you can call us on our toll free number 0508 500 500.

The item I have received is faulty - what can I do?

We apologise for the inconvenience this has caused you. If the item was purchased in the last six months we can offer a refund or exchange, including a refund on faulty earrings, Beauty or Outlet styles purchased. Please contact us at your earliest convenience by phone 0508 500 500 or email. Please include your details and the style number of the item.

Employment

Do you have any positions available?

To view employment opportunities at EziBuy, please click here.