Terms & Conditions


This Terms and Conditions document (together with the Delivery Options, 30 Day Return Policy, Acceptable Use Policy and Your Privacy & Security Online pages on this site) governs the use of EziBuy's Online Service (the Service) including shopping and participation in promotions run by EziBuy. By using the Service, you agree to be bound by this document (and those pages). You can access this document at any time from the bottom of any page of the site.


Purchasing from EziBuy.com

EziBuy shopping gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using a secure online Mastercard, Visa and American Express transaction facility. Customers can be confident that all of their credit card details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment or as otherwise authorised by you or permitted by law.

You will be asked to register as a member of EziBuy.com. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout.

The contract relates to those products whose dispatch has been confirmed by the supplier. The supplier will not be obliged to supply any other product which may have been part of your order until the dispatch of those products has been confirmed. Your credit card payment will be processed by the supplier at the time your products are dispatched. If required, a $0.05 authorisation fee may be temporarily applied to verify the validity of your credit card at the time the order is processed.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when the supplier receives full payment of all sums due in respect of the products, including delivery charges. It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. EziBuy is not liable for any costs associated with resending an order due to delivery address details being incorrect. Shipping may take additional time during sale periods, holidays and extreme weather events.

EziBuy services and accounts should not be used for commercial purposes, including commercial reselling of EziBuy products for profit, and such uses will constitute a breach of EziBuy account terms.

Should you contravene or abuse, or we suspect you of contravening or abusing, our terms of use either online or otherwise, or we consider you have acted in bad faith, EziBuy reserves the right to suspend your EziBuy account and any future or affiliated accounts. All decisions by EziBuy are final and shall be made in its sole discretion.


All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST (if any). We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it.

If you order products for delivery outside New Zealand, or where the products are shipped from overseas, the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes. Where the products are shipped from overseas to New Zealand, you agree that you act as importer of them and they are for private use only. Further, where the value of a single consignment exceeds the prevailing New Zealand low value GST threshold, it is likely that you will incur import GST on them.

The supplier will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.


We use the secure Hosted Payment page solution from Windcave to process online orders. Customers can see their cards being authorised in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Windcave is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. Windcave is also certified AIS compliant.

Contact Details

If you have any queries regarding shopping with EziBuy.com, please email mail@ezibuy.co.nz or call 0508 500 500.

MarketPlace Products: THIRD PARTY SELLERS

Marketplace Products are sold and supplied to customers directly by a third-party seller, not by EziBuy, and shipped directly from the third party seller’s warehouse.

The third-party seller is responsible for listing, selling and delivering the product, and all product information.

EziBuy has not verified, and does not make or adopt, any representations regarding the product.

Marketplace Products are subject to NewZealand Customs and Duties charges upon delivery.

Marketplace Products are excluded from all general site-wide promotional activity, including Reward Vouchers and do not contribute to your Membership seasonal rebate spend, unless and only if there is a specific promotional offer on the Marketplace Product.

Use of the service by you

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to EziBuy's servers by HTTP requests using a web browser, you may not attempt to gain access to EziBuy's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, EziBuy and/or the Service.

You also accept, and agree to abide by, our Acceptable Use Policy, which applies to all users of the Service and our website.


EziBuy is a trade mark of EziBuy Limited. EziBuy Limited is the owner of the copyright and other intellectual property rights in the material contained in the Service or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.


EziBuy will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

Your privacy and security online

We have put in place a Privacy Policy to protect your personal information. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy Policy.


EziBuy and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.


EziBuy has the right to revise and amend this Terms and Conditions document from time to time.

Click & Collect Terms and Conditions

  1. Click & Collect orders cannot be modified or cancelled once your order has been confirmed.
  2. Click & Collect is only available from selected locations as shown on the website. During the ordering process, you need to select a store from which you will collect the order. At the time you place your order, the website will show an estimated number of days until your order is available for collection. You will receive notification via email and SMS (if you provide your mobile number) when your order is ready for collection.
  3. There will be no collection fee payable when you collect your order from an EziBuy store.
  4. We will aim to have your order ready for collection by the estimated collection time frame. We will not be liable to you or any other person for any delay. In this instance, we will provide you with notice of such delay as soon as reasonably possible.
  5. Click & Collect orders must be collected within 14 days from the date you receive notification that your order is available for collection. If your order is not collected within this time frame, we will issue a refund, less a postage fee, using the original payment method. A $5 non-collection fee may also apply in the instance where you fail to collect your goods within the required time frame.
  6. You agree to comply with certain collection requirements specified below and other requirements that we notify you of when you place your order through the website or prior to collection:
    (a) you must collect your order from the nominated collection point selected by you when you placed your order;
    (b) photographic identification and a signature, and where relevant, proof of age, must be provided when you collect your order; and
    (c) the EziBuy email order confirmation or SMS confirmation or receipt for your order must be shown when you collect your order.
  7. We will not allow a restricted product to be collected by a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions.
  8. You acknowledge that we may record the details of any identification provided in relation to collection of products.
  9. EziBuy’s usual returns policy applies to Click & Collect orders. Click here for more information.
  10. EziBuy reserves the right to change or discontinue the Click & Collect service at any time, without notice.