*Some exclusions apply, please see T&C's . Ends 31/07
Customer Update 9th June
Under COVID-19 Level 1 (NZ regulations)
Celebration time! Our oldest order is now less than a week old. We know you have been waiting patiently to receive your new purchase from us. The good news is we are almost up to date. Level-1 allows our Distribution Centres to come up to full speed. Rest assured we are doing everything we can to minimise the delays, and we ask you to bear with us. We are very grateful for your continued support and patience. Delivering your order safely and as promptly as possible is always our goal. We are still experiencing delivery delays with courier networks. We have been assured these will reduce over the coming week.
Our contact is continuing to experience very high call volumes. We apologise for any delays in answering your calls. Please bear with us.
Click & Collect
Click & Collect is now available from our stores.
We have extended our returns timeframe from 30 to 60 days to assist you. This will remain in place until further notice.
Refunds and Exchanges
Returns and exchanges are now up to date being processed. We are working through these as quickly as we are able, we apologise for the delays and inconvenience caused.
The EziBuy Team.
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